Yera has been specifically designed to support and enhance the skills of your support and sales teams, ultimately saving you time and helping you to achieve your business goals. With Yera, you have the ability to transform customer interactions and internal knowledge into valuable insights and coaching, enabling your team members to reach their full potential.

So, how exactly can Yera help you? Firstly, you can receive daily tips on how to optimise your communications for greater empathy, clarity, and resolution. Additionally, you will have access to regular coaching on using support scripts, playbooks, and your product, policy, and business process expertise. Yera also allows you to track efficiency KPIs for customer interactions and receive personalised advice for continuous growth. Furthermore, you can regularly coach agents on best practices, reducing the time spent monitoring interactions and training agents.

Moreover, Yera provides daily customised guidance on persuasive communication, relationship building, and consultation skills. You can also receive feedback on sales scripts, objection handling, and understanding your product value proposition. Additionally, you will benefit from constant advice and insights based on your interactions with clients and prospects, constantly reinforcing your team’s sales methodology and reducing the time spent reviewing calls and manually coaching representatives.

In summary, Yera is a valuable tool that can significantly enhance the performance of your support and sales teams, ultimately leading to greater success for your business.